Torus Service Level

Overview

The Torus service provides secure, high-performance WireGuard connectivity using AWS EC2 and VPC infrastructure. This document outlines the service levels, availability targets, and performance expectations for all Torus tiers.

---

Service Availability

Metric	Target	Measurement Period
Network Uptime	99.5%	Monthly
Planned Maintenance Window	04:00-06:00 UTC Sundays	Weekly
Maximum Unplanned Downtime	4 hours	Per incident
Incident Response Time	< 30 minutes	Business hours

Availability Calculation

Uptime percentage is calculated as:

((Total Minutes - Downtime Minutes) / Total Minutes) × 100

Planned maintenance windows are excluded from downtime calculations when announced at least 48 hours in advance.

---

---

Bandwidth Allocation

Tier	Download	Upload	Concurrent Connections
Torus Basic	Up to 256Kbps	Up to 256Kbps	1 device
Torus Standard	Up to 512 Kbps	Up to 512 Kbps	1 devices
Torus Pro	Up to 1 Mbps	Up to 1 Mbps	1 devices

Fair Usage Policy

All tiers are subject to fair usage. Sustained bandwidth consumption exceeding 1TB/month may be subject to review. Commercial or resale usage requires a separate agreement.

Version History

Version	Date	Changes
1.0	December 2025	Initial SLA publication