Torus Service Level
Overview
The Torus service provides secure, high-performance WireGuard connectivity using AWS EC2 and VPC infrastructure. This document outlines the service levels, availability targets, and performance expectations for all Torus tiers.
Service Availability
| Metric | Target | Measurement Period |
|---|---|---|
| Network Uptime | 99.5% | Monthly |
| Planned Maintenance Window | 04:00-06:00 UTC Sundays | Weekly |
| Maximum Unplanned Downtime | 4 hours | Per incident |
| Incident Response Time | < 30 minutes | Business hours |
Availability Calculation
Uptime percentage is calculated as:
((Total Minutes - Downtime Minutes) / Total Minutes) × 100
Planned maintenance windows are excluded from downtime calculations when announced at least 48 hours in advance.