Torus Service Level

Overview

The Torus service provides secure, high-performance WireGuard connectivity using AWS EC2 and VPC infrastructure. This document outlines the service levels, availability targets, and performance expectations for all Torus tiers.

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Service Availability

Metric	Target	Measurement Period
Network Uptime	99.5%	Monthly
Planned Maintenance Window	04:00-06:00 UTC Sundays	Weekly
Maximum Unplanned Downtime	4 hours	Per incident
Incident Response Time	< 30 minutes	Business hours

Availability Calculation

Uptime percentage is calculated as:

((Total Minutes - Downtime Minutes) / Total Minutes) × 100

Planned maintenance windows are excluded from downtime calculations when announced at least 48 hours in advance.

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Network Performance

Expected Latency by Region

The following table shows typical round-trip times (RTT) from the Torus VPN endpoint (EU-West/Ireland) to major global regions:

Region	Location	Average RTT	Typical Range
Western Europe	London, UK	8-12 ms	6-15 ms
Western Europe	Amsterdam, NL	10-15 ms	8-20 ms
Western Europe	Frankfurt, DE	15-20 ms	12-25 ms
Northern Europe	Stockholm, SE	30-35 ms	25-45 ms
Southern Europe	Milan, IT	25-30 ms	20-40 ms
Eastern Europe	Warsaw, PL	35-45 ms	30-55 ms
US East Coast	New York, US	70-80 ms	65-95 ms
US West Coast	Los Angeles, US	140-155 ms	130-170 ms
Asia Pacific	Singapore	170-190 ms	160-210 ms
Asia Pacific	Tokyo, JP	220-240 ms	200-260 ms
Oceania	Sydney, AU	280-300 ms	260-320 ms
South America	São Paulo, BR	190-210 ms	180-230 ms
Middle East	Dubai, AE	120-140 ms	110-160 ms

RTT values represent VPN tunnel overhead plus geographic distance. Actual performance may vary based on local ISP conditions and internet weather.

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Bandwidth Allocation

Tier	Download	Upload	Concurrent Connections
Torus Basic	Up to 256Kbps	Up to 256Kbps	1 device
Torus Standard	Up to 512 Kbps	Up to 512 Kbps	1 devices
Torus Pro	Up to 1 Mbps	Up to 1 Mbps	1 devices

Fair Usage Policy

All tiers are subject to fair usage. Sustained bandwidth consumption exceeding 1TB/month may be subject to review. Commercial or resale usage requires a separate agreement.

Version History

Version	Date	Changes
1.0	December 2025	Initial SLA publication